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COMPLAINTS IN RESPECT OF TAKAFUL MEMBERSHIP

If you have any complaint or grievance against the Takaful company, broker, agent, surveyor or bank representative in respect of your Takaful membership, you may file your complaint with the following offices:

PAK-QATAR FAMILY TAKAFUL LIMITED

Complaint Handler; Mr. Kashif Rasheed, Assistant Manager
Legal & Compliance Department,
102-105, Business Arcade, Plot # 27-A, Block 6,
P.E.C.H.S., Sharea Faisal, Karachi. 75400
Phone: 021-34311747-56 Ext. 127
Email: kashif.rasheed@pakqatar.com.pk ; complaints@pakqatar.com.pk

COMPANY’S OWN COMPLAINT HANDLING INFORMATION

DISCLAIMER: ‘In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained.
FEDERAL INSURANCE OMBUDSMAN

2nd Floor, Pakistan Red Crescent Society,
Annexe Building, Plot # 197/5,
Dr. Daud Pota Road, Karachi
Phone: 021-99207761-62
Website: www.fio.gov.pk 

Official Coordinator, Small Disputes Resolution Committee (Islamabad)

The Management Executive,
Insurance Division, 3rd Floor, NIC Building,
63-Jinnah Avenue,
Blue Area, Islamabad.
Phone: 051-9207091-4 ext 439
Email: complaints@secp.gov.pk 

Official Coordinator, Small Disputes Resolution Committee (Karachi)

The Deputy Director, Specialized Companies Division,
5th Floor, State Life Building No. 2, Wallace Road,
Off. I. I. Chundrigar Road, Karachi.
Phone: 021-32414204
Email: complaints@secp.gov.pk 

Official Coordinator, Small Disputes Resolution Committee (Lahore)

The Deputy Registrar of Companies,
Company Registration Office — Lahore,
Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore.
Phone: 042-99204962-66 Ext:28
Email: complaints@secp.gov.pk

INSURANCE TRIBUNALS
SR # COMPLAINT PROVINCE JURISDICTION
1 Sindh District & Session Judge Karachi (South)
2 KPK District & Session Judge Peshawar
3 Punjab District & Session Judges (All Districts)