If you have any complaint or grievance against the Takaful Company, agent, or bank representative in respect of your Takaful Membership, you may file your complaint directly with the Takaful Company at the following address:
PAK-QATAR FAMILY TAKAFUL LIMITED
Complaint Handler; Mr. Kashif Rasheed, In charge Complaint Cell
Legal & Compliance Department,
102-105, Business Arcade, Plot # 27-A, Block 6,
P.E.C.H.S., Sharea Faisal, Karachi. 75400
Email: firstname.lastname@example.org ; email@example.com
However, in case if the insurance company fails to address your grievance, you may file your complaint with other external independent forums at the following addresses:
FEDERAL INSURANCE OMBUDSMAN
2nd Floor, Pakistan Red Crescent Society
Annexe Building, Plot # 197/5
Dr. Doud Pota Road
Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach FIO
Official Coordinator, Small Disputes Resolution Committee – Karachi
Specialized Companies Division, 5th Floor, State Life Building No. 2,
Wallace Road, Off. I. I. Chundrigar Road, Karachi.
Note: Policyholders belongings to provinces of Sindh and Baluchistan may approach this Committee
Official Coordinator, Small Disputes Resolution Committee – Lahore
Company Registration Office – Lahore, Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore.
Note: Policyholders from all districts of Punjab except Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock may approach this Committee
Official Coordinator, Small Disputes Resolution Committee – Islamabad
Insurance Division, 3rd Floor, NIC Building, 63-Jinnah Avenue,
Blue Area, Islamabad.
Note: Policyholders belonging to Islamabad Capital Territory, Khyber Pakhtunkhwa, Gilgit Baltistan, Azad Jammu & Kashmir and the western side of Punjab (i.e. Bhakkar, Khushab, Miawali, Jhelum, Chakwal, Rawalpindi and Attock districts) may approach this Committee
Complaint against Takaful Company may also be filed with Securities and Exchange Commission of Pakistan (insurance regulator in Pakistan) at the following address:
Securities and Exchange Commission of Pakistan (SECP)
NIC Building, 63-Jinnah Avenue,
Blue Area, Islamabad.
Phone: Toll free 080088008/051-9207091-4
https://sdms.secp.gov.pk/ (for online filing of complaints)
Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach SECP